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How do I return an item?
All orders are custom and are non-returnable. Items are only returnable under certain circumstances.
We are proud of our Custom Furniture and Accessories Collections which are custom made to order specifications and want you to be perfectly satisfied with your purchase, which include sheets, comforters, bedspreads, mattress pads, pillow cases and pillow shams.Cranium Furniture, Inc. will gladly provide you a merchandise refund within the first 5 days of receipt of your order provided production has not begun. Custom items are non-returnable. Before returning merchandise, please contact Customer Service for a return authorization number, which is required for all returns or email us at sales@craniumfurniture.com. Please include your name, address, phone number, and order ID# in your correspondence, along with your reason for returning the item(s). You will be issued an RA within 48 hours. Your RA must be clearly printed on the outside of returned packages. Cranium Furniture does not refund the original cost of shipping. Any items returned without obtaining an RA will be automatically sent back to the customer at his/her expense which will be charged on payment method used at time of order placement. Sorry, we can not accept returns or cancellations under any other extenuating circumstances. We do not offer refunds on any furniture products since they are custom colored and produced to your tastes. Any cancellations of your order must be stated in written format within 5 days of your purchase date.
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