SHIPPING AND RETURN POLICY

Shipping

For domestic ground delivery orders, shipping costs are automatically calculated based on dimension, weight, method, and destination and can be viewed during your online checkout. For all other shipping method options or for a shipping quote by phone, please call our Customer Service Department at 1-866-508-8899.

Please note that Cranium Furniture will add 7% onto all prepaid orders for freight charges ($15 minimum shipping charge). A Customer Service Representative must quote shipping charges to Puerto Rico, the Virgin Islands, Hawaii, Alaska as well as Internationally. We ship our products using FedEx and UPS Ground. If you would like your products sooner, we also offer expedited FedEx and UPS shipping for an extra charge.

Shipping will be provided as an estimate until date of order shipment.  Rates are subject to change.  All rate quotation are subject to equipment availability, efficient transit times and seasonal road restrictions. Any variations in weights, dimensions, origins, and or destinations, or services listed on a quote may result in a change of total charges. Transportation cost in countries other than the u.s. and accessorial charges are subject to change without notice. The release value rate for one load is $2.50 per pound with a maximum of up to $100,000.00 and is applicable for transportation services performed within the united states. Please call for additional coverage and rate if required. Any quote is good for thirty (30) days.  Shipments are delivered via independent services.  Cranium Furniture is not directly responsible once removed from our docks.  All shipments are insured and any issues are to be handled directly with shipping service provider according to their policies and procedures.  Cranium Furniture will assist as deemed necessary.  Cranium does not guarantee order completion date.  Dates provided are an estimate only as unforeseen issues may occur.  Cranium does not guarantee order shipment delivery dates provided are an estimate only as unforeseen issues may occur and are in the hands of the carrier service provider. Cranium is not responsible for any and all delivered shipments to address other than Credit Card Bill-To address.  If items are CUSTOMER PROVIDED SHIPPING: Any shipment method arranged by customer will void any warranties.  Cranium will not be liable for any damages once product has been picked up by customer provided shipping company.  Customer will be responsible for any issues with shipment.  Any questions are to be sent to [email protected] or call to speak with a furniture and linen consultant.  We appreciate your business and pride ourselves on quality products and services.


FREE SHIPPING!

Simply look for the logo to enjoy free shipping on selected items throughout the store. Please keep an eye out for special free shipping opportunities throughout the year.