How do I return an item?
All orders are custom and are non-returnable. Items are only returnable under certain circumstances.

We are proud of our Custom Furniture and Accessories Collections which are custom made to order specifications and want you to be perfectly satisfied with your purchase, which include sheets, comforters, bedspreads, mattress pads, pillow cases and pillow shams.  Our customers 100% satisfaction guarantee is our priority, however due the the custom only status  merchandise purchased from Cranium Furniture is non-returnable, on-refundable, and non-exchangeable.  EXCHANGES/RETURNS/CLAIMS/ADDITIONAL FEES: DO NOT ACCEPT ANY DELIVERY IF PACKAGING OR ITEMS LOOK DAMAGED OR ARE DAMAGED UPON OPENING.  IF ITEMS ARE DAMAGED AND CRANIUM FURNITURE IS NOT NOTIFIED WITHIN 7 DAYS OF ACCEPTANCE, CRANIUM HOLDS NO LIABILITY AND WILL NOT SUBMIT FOR A CLAIM.   All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately, do not accept delivery. We must be informed of all shipping related claims within 7 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.  All defective product returns require a RA#, (return authorization). A RA number must be issued within 7-14 calendar days after the date of purchase; it will be valid for 10 calendar days after it’s issued.  All claims will be processed within 7-14 business days of customer's damage claim.  Customer must provide photos and proper documentation as requested by Cranium Furniture.  If documentation is not provided, no claim or exchange can be made.  Once the damages have been assested as a manufacturing defect and value determined Cranium will provide customer with procedure for replacement products.  Only upon approval by Cranium Furniture.  Additional charge incurred as deemed applicable.  Additional charges are agreed to and authorized by and with customer signature.   By signing, customer agrees to any fees or charges per notification by Cranium Furniture. Customer credit card on file, per payment information provided, will be charged accordingly.  Daily storage fees will be charged to Customer credit card on file, per payment information provided.  Cranium Furniture will not fraudulently misuse customer credit card information.  Cranium will notify customer via Phone and/or E-mail of any and all additional potential charges.  Customer to is follow all policies and procedures as noted by the Terms and Conditions provided by Cranium Furniture.  Upon non-compliance Cranium Furniture's liability and responsibilities become null and void.  Customer agrees not to claim fraud in any way by Cranium Furniture.  Customer agrees not to incur Credit Card Charge-Back for any and all reasons. All terms and conditions noted on craniumfurniture.com or shopcranium.com are subject to change and are not updated consistently.  All terms noted here or via a furniture consultant are valid and precede over any terms noted. Sorry, we can not accept returns or cancellations under any other extenuating circumstances. We do not offer refunds on any furniture products since they are custom colored and produced to your tastes. Custom products may be canceled only if they have not yet gone into production.